Glow · Support

We're here to help.

Glow is a small, independent studio. Email us and a real person gets back to you — usually within a day.

Common questions

How do I cancel Glow+?

Open iOS Settings → your name → Subscriptions → Glow → Cancel Subscription. If you cancel during the 7-day free trial, you won't be charged. Access continues until the end of your current period.

How do I delete my data?

In the app, go to Settings → Privacy → Delete all my data. It erases your profile, answers, scans, and routine from your device instantly. Deleting the app does the same. Glow has no accounts and no server-side copy — your data never leaves your device.

My scan isn't working, or my score looks off.

Scans need even, natural light and your face centered in the front camera. Avoid strong backlight (a window behind you) — face a window or lamp instead. Scores are a cosmetic read of appearance and shift with lighting, so scan at the same time and place each day for a fair trend.

I already subscribed — how do I get my access back?

On the paywall or in Settings → Restore Purchases, tap Restore, signed in with the same Apple ID you purchased with.

Can I get a refund?

All purchases are processed by Apple, so refunds go through them. Request one at reportaproblem.apple.com.

Is my face photo stored anywhere?

No. Your scan photo is used once to produce your analysis and is never stored — not on your device, not on any server — and never used for ads or to train AI. Full detail in the Privacy Policy.